Legal
Privacy policy
Last updated 14 September 2026
This policy explains what personal information Love Your Soul collects through loveyoursouldetox.com.au, what we use it for, and who we share it with. It applies to the free 3-Day Taster form and to the checkout page.
What we collect
When you request the free 3-Day Taster, we collect your name and email address.
When you buy The 6-Week Whole Food Reset, we collect your email address and, optionally, your first name. Payment itself is handled by our payment provider, Stripe, and we do not receive or store your full card details.
We also automatically receive standard technical information from your browser, such as your general device and browser type, through our website analytics.
How we use it
- to send you the free taster material or your purchased book, and your personal download link,
- to send your receipt and answer any questions about your order,
- to keep a record of enquiries and sales, including for our own tax and accounting obligations,
- occasionally to follow up with you about Love Your Soul, in a way you can always opt out of.
Who we share it with
We use a small number of service providers to run this website and deliver your order. They only receive what they need to do their job, and only use it for that purpose:
- an email delivery service, to send enquiry, receipt and download emails,
- a customer relationship management system, to keep track of enquiries,
- Stripe, to process payment when you buy,
- our website hosting provider, to store enquiry and order records securely.
Some of these providers may store or process information outside Australia. We do not sell your personal information to anyone.
Cookies and analytics
This website may use basic analytics tools, for example Google Analytics, to understand in general terms how visitors use the site. These tools do not tell us who you are personally.
How long we keep it
We keep enquiry and order records for as long as we reasonably need them for the purposes above, and for as long as we are required to under Australian tax law, then we delete or de-identify them.
Your rights
You can ask us what personal information we hold about you, ask us to correct it, or ask us to delete it, by emailing petra_loveyoursoul@outlook.com. We will respond to reasonable requests within a reasonable time.
If you are ever unhappy with how we have handled your information and we have not resolved it, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
Children
This website and the products sold on it are intended for adults. We do not knowingly collect personal information from children.
Changes to this policy
We may update this policy from time to time. The current version is always the one published on this page.